White Label Communications names Don Joos CEO

White Label Communications has appointed Don Joos as chief executive officer, effective July 20, 2026, as founder Tom Joseph moves to chairman. The leadership change comes as the company expands beyond white-labeled cloud voice into a broader communications technology stack for partners.

Why it matters: - White Label Communications is handing leadership to an executive with deep experience in cloud communications, acquisitions and subscription software. - The move comes as the company pushes partners to sell a wider portfolio under their own brands, including AI-driven contact center tools, WAN optimization and network monitoring. - The CEO change could shape how White Label Communications packages and scales its expanded offering.

What happened: - White Label Communications appointed Don Joos as chief executive officer, effective July 20, 2026. - Founder and longtime CEO Tom Joseph is moving to chairman of the board. - The announcement was made July 21, 2026, from Exton, Pennsylvania.

The details: - Joos has more than 20 years of leadership experience in technology and Unified Communications as a Service. - His background includes work with startups and large enterprises. - White Label Communications has evolved from a provider of white-labeled cloud voice and UCaaS solutions into a broader communications technology provider. - The company now offers enterprise-level, AI-driven contact center solutions, WAN optimization and network monitoring. - Joos said his priority is to make the expanded portfolio easier for partners to sell, support and grow under their own brand. - Joos previously served as CEO of Acre Security. - At Acre Security, Joos led a shift from on-premises to cloud-based solutions and integrated 13 prior acquisitions. - Joos also led Siris portfolio companies TPx Communications and PGi as CEO. - He served as president and CEO of ShoreTel, where he drove a move to a subscription-based SaaS model that ended in a sale. - Before ShoreTel, Joos held leadership roles at Avaya for almost a decade. - Tom Joseph founded White Label Communications in 2010. - Joseph said the company was built around a partners-first approach and that Joos is the right leader for the next chapter.

Between the lines: - White Label Communications appears to be shifting from a niche white-label voice provider to a broader partner platform. - Joos’ résumé suggests the board wants someone who has already managed cloud transitions, platform consolidation and growth through acquisition. - The leadership handoff also keeps the founder involved, which can help with continuity during a strategy expansion.

What's next: - Joos will take over day-to-day leadership as White Label Communications tries to simplify its expanded product set for channel partners. - Joseph will remain involved as chairman and support the transition. - More information is available at White Label Communications.